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At Bloomara, we want you to feel confident when shopping with us. If you are not fully satisfied with your purchase, please review our return policy below.
Our return policy lasts 30 days from the date of delivery. Unfortunately, if more than 30 days have passed since your purchase, we are unable to offer you a refund or exchange.
To be eligible for a return, your item must:
Be unused
Be in the same condition that you received it
Be in its original packaging
A receipt or proof of purchase is required to complete your return.
Please do not send your purchase back to the manufacturer.
Certain types of items cannot be returned, including:
Perishable goods
Gift cards
Downloadable software products
Opened or used personal care products
Certain health and wellness products
Hazardous materials, flammable liquids, or gases
Because Bloomara offers hair care and wellness products, we reserve the right to refuse returns of opened, used, or tampered items for hygiene, health, and safety reasons.
In some cases, only partial refunds may be granted, including:
Items not in their original condition
Items that are damaged or missing parts for reasons not due to our error
Items returned more than 30 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
We will also notify you whether your refund has been approved or rejected.
If approved, your refund will be processed and automatically applied to your original payment method within a few business days.
If you have not yet received your refund:
Check your bank account again
Contact your credit card company, as it may take some time before your refund is officially posted
Contact your bank, as processing times may vary
If you have completed all of these steps and still have not received your refund, please contact us at:
Only regular-priced items may be refunded.
Unfortunately, sale items, discounted items, and promotional purchases are non-refundable.
We only replace items if they are defective or damaged upon arrival.
If you need to exchange an item for the same product, please contact us first at:
If your exchange is approved, you will be given return instructions and the return shipping address.
If the item was marked as a gift when purchased and shipped directly to you, you may receive a gift credit for the value of your return once the returned item is received and approved.
If the item was not marked as a gift at the time of purchase, or if the gift giver had the order shipped to themselves first, the refund will be sent to the original purchaser.
To return your product, please contact us first at:
Returns sent without prior approval may not be accepted.
Customers are responsible for paying their own return shipping costs. Return shipping costs are non-refundable. If a refund is issued, the cost of return shipping may be deducted from your refund.
Depending on your location, the time it may take for your exchanged product to reach you may vary.
For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
If you have any questions about returns, refunds, or exchanges, please contact us at:
We process your order quickly and efficiently.
Enjoy free shipping on orders over $50.
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Natural Ingredients
We use carefully selected, high-quality natural ingredients.
Designed to nourish your scalp and support healthy hair growth.